Privacy Policy
Last Updated: March 30, 2026
Stayvora ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform (stayvora.in).
1. Information We Collect
a) Information You Provide:
- Full name, email address, phone number during registration or booking
- Government-issued ID details (Aadhaar number, passport number) for hotel check-in verification
- Payment information (processed securely by Razorpay — we do not store card details)
- Hotel preferences, reviews, and feedback you submit
- Communication with our support team
b) Information Collected Automatically:
- Device information (browser type, operating system, device model)
- IP address and approximate location
- Pages visited, time spent, click patterns, and referral source
- Cookies and similar tracking technologies (see Section 6)
c) Information from Third Parties:
- Payment confirmation and transaction status from Razorpay
- Booking information from OTA partners (Booking.com, Airbnb, etc.) via our Channel Manager
2. How We Use Your Information
- To process and confirm hotel bookings
- To send booking confirmations, check-in reminders, and invoices via email and WhatsApp
- To provide customer support and resolve disputes
- To improve our platform, services, and user experience
- To send promotional offers and updates (with your consent — you can opt out anytime)
- To comply with legal obligations and prevent fraud
- To generate anonymous analytics and reports
3. Information Sharing & Disclosure
We do not sell your personal data. We share information only in these cases:
- Hotel Partners: We share your name, contact details, and booking information with the hotel where you have a reservation, so they can serve you
- Payment Processor: Razorpay processes your payment securely under their own privacy policy
- Channel Manager (Channex): Booking data is synced with OTA platforms for inventory management
- Legal Requirements: We may disclose information if required by law, court order, or government authority
- Business Transfers: In the event of a merger or acquisition, user data may be transferred to the new entity
4. Data Security
- All data transmission is encrypted using SSL/TLS (HTTPS)
- Payments are processed via Razorpay, which is PCI-DSS Level 1 compliant
- We do not store credit card, debit card, or bank account details on our servers
- Access to personal data is restricted to authorized personnel only
- We implement industry-standard security measures including firewalls, access controls, and regular security audits
5. Data Retention
- Booking records are retained for 7 years as required by Indian tax and accounting regulations
- Account information is retained as long as your account is active
- You may request deletion of your account and personal data by contacting support@stayvora.in
- Some data may be retained in anonymized form for analytics purposes
6. Cookies
- We use essential cookies to maintain your session and remember login status
- We use analytics cookies (Google Analytics) to understand how users interact with our platform
- We use advertising cookies (Google Ads) to show relevant advertisements
- You can disable cookies in your browser settings, though some features may not work properly
7. Your Rights
Under the Information Technology Act, 2000 and applicable Indian laws, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Withdraw consent for data processing
8. Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Platform constitutes acceptance of the updated policy.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer can be contacted at:
- Email: grievance@stayvora.in
- Response Time: Within 48 hours of receiving the complaint
12. Contact Us
For privacy-related questions or requests:
